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20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Quinta Avenida Norte, entre calles 14 y 16, Playa del Carmen, Mexico, 77710

Tukan Hotel Playa del Carmen stands in the heart of Playa del Carmen, just 2 minutes from Fifth Avenue, surrounded by restaurants, bars, beach clubs, and boutiques. This 4-star property features two pools with a jacuzzi, a fully-equipped gym, and tropical gardens with native vegetation.

Contemporary Mexican Rooms

Standard Promo Rooms showcase Mexican red tile floors and offer king-size or double beds. All accommodations include balconies or terraces, air conditioning, Smart TVs, safety boxes, and Wi-Fi.

All-Day Dining Options

La Ceiba Restaurant Buffet serves breakfast, lunch, and dinner with international cuisine and Mexican flavors. The venue offers both air-conditioned indoor seating and an outdoor terrace.

Pools and Event Facilities

The Tukan Hotel complex features a central pool with jacuzzi and a second pool next to the gym in the Deluxe Building. The property includes event spaces suitable for meetings and celebrations.

Central Beach Location

Located between Fifth and 10th Avenue, the Nina Hotel Playa del Carmen sits one block from the beach. Cancun International Airport is 40 minutes by car.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
Max:
2 persons
220 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Balcony
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Family Suite
Max:
2 persons
240 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Balcony
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Deluxe King Room
Max:
2 persons
230 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Balcony
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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center
Playa del Carmen1400 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 1.1 mi
Cancun (CUN) 34.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Off-site parking lot
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • 24-hour security
  • Fire extinguishers
  • Key card access

Services

  • Housekeeping

Dining

  • Restaurant
  • Bar/ Lounge area

Children

  • Cribs

Spa & Leisure

  • Outdoor swimming pool
  • Garden area
  • Shallow end

Room features

  • Air conditioning
  • Patio
  • Terrace

Media

  • Flat-screen TV
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Location

Quinta Avenida Norte, entre calles 14 y 16, Playa del Carmen, Mexico, 77710
Map view
Quinta Avenida Norte, entre calles 14 y 16, Playa del Carmen, Mexico, 77710
Nearby
152 Calle Quinta Avenida
Quinta Avenida
1100 ft
Mall
Quinta Alegria Shopping Mall
700 ft
Museums
3D Museum of Wonders
600 ft
Museums
Museo Frida Kahlo Playa Del Carmen
1400 ft
Night club
Coco Bongo
1000 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
200 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
500 ft
Beach
Playacar
600 ft
Gallery
Riviera Art Gallery
700 ft
Gallery
La Galeria de Playa Art Gallery
1500 ft
Aquarium
Aquarium Beach
400 ft
Avenida entre 24 y 34 calles 5a
Caminarte
1500 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1700 ft
Shopping Area
Plaza Calle Corazon
600 ft
Shopping Area
Plaza Las Americas
600 ft
Casinos
Grand Riviera Casino
1200 ft
Night club
Mandala Playa del Carmen
900 ft
Night club
Salon Salsanera
800 ft
Night club
Blue Parrot
1000 ft
Restaurants
Po Thai Restaurant
400 ft
North Avenue 10 Down Town Between 14 and 14 Bis
Los Tulipanes Restaurante
100 ft
Esquina 5ta Av entre 14 Norte y
La Parrilla Mexican Grill
500 ft
Calle Constituyentes esquina 5ta Avenida Col. Centro
Aldea Corazon
300 ft
5a. Avenida Col. Centro
Haagen Dazs
500 ft
5th Avenue Plaza Comercial La Nueva Quinta
Madre Tierra
300 ft
Quinta Avenida esp. calle 14 Nte
Los Aguachiles Calle 34
700 ft
Avenue 25 Calle 34
Senor Frog's Playa del Carmen
1100 ft
Calle Quinta Avenida Calle 22 Norte
La Parilla de Manolo
500 ft
8th Street between 15th and 20th Avenue
Don Simon
500 ft
Calle 14 Norte Quinta Avenida y Av. 10
Bio-Natural
700 ft
Av Entre Constituyentes y 16 10 Behind Quinta Alegria Shopping Mall
Sanborns
600 ft
Avenida 5

Reviews and Ratings

Feedback from previous guests about their experience.
78%
enjoyed the hotel and would happily return
7.8/10
Very good
Rooms
6.0
Location
8.6
Service
6.8
Dining
6.4
Guest reviews
7.8/10
based on 5 reviews
3/5 based on 1502 reviews
7.4
7.4/10 based on 805 reviews
#166 of 227 hotels in Playa del Carmen based on Tripadvisor
Brad
United States of America, March  2025
5.4/10

My stay at Tukan Hotel Playa Del Carmen had its ups and downs. While the location is excellent, right on 5th Avenue, I faced some issues with my room. Though I appreciated the cleanliness and daily towel service, the room mix-up and noise levels were disappointing. Overall, it was a decent stay, but there are areas for improvement.

Rooms
5.0
Initially received the wrong room, but when upgraded, it was still lacking privacy and basic amenities. Cleanliness was good, but overall feel was somewhat rundown.
Service
6.0
Staff were friendly and attentive, especially at the buffet restaurant. However, response times at the front desk could improve.
Location
8.0
The hotel’s location is unbeatable, just steps from shops and restaurants. perfect for those wanting to explore.
Dining
7.0
Breakfast options were impressive, with a wide variety of fresh fruit and good pastries. not bad considering my decision against the all-inclusive package.
Facilities
5.0
Poolside facilities could use more sunbeds and maintenance. it felt crowded on sunny days.
Thomas
United States of America, January  2025
5.8/10

My stay at El Tukan Hotel Playa Del Carmen was a mixed bag. While the location right off 5th Avenue was fantastic, close to shops and restaurants, the hotel itself felt rather basic. The rain impacted our plans, limiting beach time, and some facilities could use updates. Overall, it was decent for what we needed, but not without its drawbacks. 🌧️🌴

Rooms
6.0
The room was basic but comfortable, featuring a queen bed and some nice tiles. However, the shower was only partially renovated, which was disappointing.
Service
6.0
Service was friendly, but the staff could be a bit average at times. My experience at check-in was not welcoming, which left a first impression to be desired.
Location
8.0
You can't beat the location! It’s right on 5th Avenue, close to all the action, shopping, and dining options. It's perfect for those who want to explore Playa Del Carmen. 🌆
Dining
6.0
The breakfast buffet was just okay, though I appreciated having the option of dining out nearby. With so many affordable dining choices around, we opted for a simple breakfast option.
Facilities
6.0
Amenities were basic, with a small pool and no real entertainment. The hotel atmosphere was laid-back, but it felt a bit lacking in offerings compared to larger resorts.
Christopher
United States of America, December  2024
7.4/10

I had a decent stay at Tukan Hotel Playa Del Carmen. The location was unbeatable, just steps away from all the action on 5th Avenue. plus the staff were genuinely friendly and helpful. However, the room I received initially was quite small and noisy, which was disappointing. Overall, it was a good value for the price.

Rooms
6.0
My room was quite basic. it was clean but small and had an issue with water pressure. I was not thrilled with the hard beds and rough bedding, either. Luckily, I didn't spend much time in the room.
Service
7.0
The service was great. I found the staff to be genuinely warm and helpful, especially the servers at the buffet. However, there were some inconsistencies with room assignments that were frustrating.
Location
9.0
The location is one of the best features. I loved being just a minute from the beach and the vibrant 5th Avenue. It's perfectly situated for nightlife and exploring.
Dining
6.0
The food was average. the buffet had some variety but could get repetitive. The breakfast options were decent, but I opted to skip lunch there, as it didn’t appeal to me.
Facilities
6.0
The facilities were okay but needed some maintenance. I didn't get to enjoy the pool as it was under maintenance, which was disappointing. The grounds were clean and well-kept.
Bob
United States of America, December  2024
7.4/10

I had a mixed experience during my stay. The location was fantastic, just steps away from 5th Avenue, which offered ample dining and shopping options. though the hotel itself left some room for improvement. The service was generally attentive, but issues with room quality and noise were quite frustrating. I appreciated the clean rooms and friendly staff, yet, for the price, I expected a bit more comfort and amenities.

Rooms
6.0
The rooms were simple and mostly clean, but they felt a bit worn down and the beds were quite firm for my liking. My shower had low water pressure, which made it difficult to wash properly. I also noticed the need for some maintenance, like replacing the showerhead.
Service
7.0
Most of the staff were polite and ready to help, but I had a frustrating experience with check-in. They tried to upsell us, which was a bit off-putting. While they were generally responsive, I did encounter some language barriers that complicated things at times.
Location
8.0
The location was unbeatable. right off 5th Avenue. I could easily walk to shops and restaurants, and the beach was only a short stroll away. However, it did get quite noisy at night with street traffic and nearby bars.
Dining
6.0
The breakfast buffet was just alright, not much variety and the food quality was average. However, I found the meals to be reasonably priced if I paid directly at the hotel. The restaurant staff were attentive and added a nice touch to the dining experience.
Facilities
5.0
The hotel had a cozy courtyard and a small pool, but the pool wasn't ready during my stay. I appreciated that housekeeping was diligent, keeping the rooms clean and tidy. Overall, the facilities were basic but functional.
Edwin
United States of America, December  2024
6.8/10

I had a pleasant stay at Tukan Hotel Playa del Carmen, thanks to its great location just a block from the beach and close to 5th Avenue. The staff were friendly and very helpful, especially Marta, who kept my room clean daily. However, maintenance issues such as hard beds and uncomfortable pillows detracted from the experience. Overall, it was a lovely getaway, but there's room for improvement.

Rooms
7.0
The room was cleaned daily, but the beds were hard and pillows uncomfortable. I had to request new pillows multiple times.
Service
8.0
The staff were friendly and helpful, especially in dining and housekeeping. A big shoutout to Marta for her daily cleaning efforts.
Location
10.0
The location is fantastic—close to the beach and the main strip. It felt like a little jungle oasis right in the heart of Playa del Carmen.
Dining
7.0
The food at the hotel was decent, with some great options, but the breakfast buffet could use more variety. Overall, it was satisfactory.
Facilities
6.0
There are maintenance issues needing attention, like difficult-to-open patio doors, but the pool area looked nice once they finish the maintenance.
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20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room